Shipping policy

Thank you for shopping with The Alive.

We are committed to delivering your orders efficiently and ensuring a smooth shopping experience. Please review our Shipping Policy below for information regarding order processing, delivery timelines, shipping charges, and related matters.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day..
During peak seasons, promotional events, or high-demand periods, order processing may take slightly longer than usual.

Shipping Time

Standard delivery across India typically takes 3–7 business days.

Delivery timelines may vary based on:

Delivery location
Courier partner availability
Weather conditions
Public holidays
Other unforeseen circumstances

Please note that deliveries to remote or rural locations may require additional transit time.

Shipping Charges

We offer free shipping on eligible orders, as specified on our website.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via:

Email
SMS
WhatsApp (where applicable)

You can use the provided tracking details to monitor the status and progress of your shipment.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.

If delivery cannot be completed due to:

Incorrect shipping information
Recipient unavailability
Refusal to accept the package

additional shipping or re-delivery charges may apply.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

The Alive shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged, or if any items are missing from your order, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

Your order number
A description of the issue
Supporting photographs of the package and products received

Our team will review the matter and assist you with an appropriate resolution.

Delays Beyond Our Control

While we strive to ensure timely delivery of all orders, The Alive is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to: