Refund policy
Thank you for shopping with The Alive.
We have a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as received
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Be unused and unworn
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Include all original tags and packaging
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Be accompanied by a valid receipt or proof of purchase
To initiate a return, please contact us at:
If your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
Please note that returns sent without prior approval will not be accepted.
For any return-related inquiries, feel free to contact us at support@thealive.in.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
Certain products are not eligible for return, including:
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Perishable goods
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Customized or personalized products
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Hazardous materials
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Flammable liquids or gases
If you have any questions regarding the eligibility of a specific item, please contact us before initiating a return.
Additionally, we do not accept returns for:
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Sale or clearance items
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Gift cards
Exchanges
The quickest way to exchange an item is to return the original product and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.
To qualify, the item must remain unused, unworn, in its original condition and packaging, and be accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Information