Privacy policy

 

At ALIVE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and disclose your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

Contact Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Financial Information

  • Payment Method Details

  • Transaction Information

  • Payment Confirmation Information

Account Information

  • Username

  • Password

  • Account Preferences and Settings

Order & Transaction Information

  • Products Viewed

  • Items Added to Cart

  • Wishlist Activity

  • Purchase History

  • Returns and Exchanges

Communication Information

  • Customer Support Requests

  • Emails and Messages Sent to Us

Device & Usage Information

  • IP Address

  • Browser Information

  • Device Information

  • Website Usage Data

  • Interaction with Our Services

How We Collect Your Information

We may collect personal information through the following methods:

Information You Provide Directly

Information submitted when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to communications

Automatic Collection

Information collected automatically through:

  • Cookies

  • Analytics Tools

  • Website Technologies

  • Device and Browser Data

Third-Party Sources

Information provided by:

  • Service Providers

  • Business Partners

  • Payment Processors

  • Shopify Platform Services

How We Use Your Information

We use your personal information for the following purposes:

Providing Our Services

  • Processing orders and payments

  • Managing customer accounts

  • Delivering products

  • Handling returns and exchanges

  • Improving customer experience

Marketing & Advertising

  • Sending promotional communications

  • Providing product recommendations

  • Displaying relevant advertisements

  • Informing you about offers and updates

Security & Fraud Prevention

  • Verifying account identity

  • Protecting customer accounts

  • Preventing fraudulent activities

  • Maintaining website security

Customer Support

  • Responding to inquiries

  • Resolving issues

  • Providing assistance related to purchases and services

Legal Compliance

  • Complying with applicable laws and regulations

  • Responding to legal requests

  • Enforcing our terms and policies

How We Share Your Information

We may share your personal information with:

Service Providers

Including:

  • Shopify

  • Payment Processors

  • Shipping Partners

  • Customer Support Providers

  • Analytics Providers

Marketing Partners

To assist with:

  • Advertising Campaigns

  • Marketing Activities

  • Personalized Promotions

Legal Authorities

When required by law or necessary to:

  • Protect our rights

  • Prevent fraud

  • Comply with legal obligations

Business Transfers

In connection with:

  • Mergers

  • Acquisitions

  • Business Restructuring

Shopify Services

Our store is hosted on Shopify. Shopify may collect and process personal information necessary to operate, secure, and improve the services provided through our website.

For more information about Shopify's privacy practices, please visit Shopify's Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from individuals below the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can remove the information.

Data Security & Retention

We implement reasonable security measures to protect your personal information.

However, no method of data transmission or storage can be guaranteed to be completely secure. We encourage users to take appropriate precautions when sharing information online.

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Your Rights & Choices

Depending on your location, you may have the following rights:

Right to Access

Request access to the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information where permitted by law.

Right to Data Portability

Request a copy of your personal information.

Marketing Preferences

Opt out of promotional communications at any time using the unsubscribe link included in our emails.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can address your concerns.

You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we use appropriate safeguards and legal mechanisms to protect transferred information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: support@thealive.in

Address:
Barbella Road Bhesan,
Barbodhan, Gujarat – 395005,
India